Shipping policy
We are shipping Mondays, Tuesdays, Thursdays & Fridays , except holidays and bank holidays.
Delivery Cost
The delivery charge for other orders is based on the total weight of your order.
To check the actual charge of any order is simple:-
- add all the items you require to the shopping cart, make any adjustments to the quantities and click on update order
- enter your postcode in the delivery estimator and click on update order
The shopping cart will then calculate the delivery charge for your order and may show one or more delivery methods for you to chose from.
You can add, remove and change the quantity of anything in the shopping cart as required. You are not obligated to buy anything unless you choose to complete the checkout procedure and enter your payment details.
Please Note: It’s your responsibility to ensure postal address is correct at the time of placing your order as shipping labels are printed direct from the website from the information given.
Despatch.
Unless a longer despatch time is stated in the item description most orders are despatched (leave us) within 1 - 3 working days. However, please allow up to 5 working days for busy periods or stock issues. Orders placed on our website at the weekend or a bank holiday or after 3.00pm on a working day will be treated as having been received by us the following working day. (Working days are Mon-Fri, excluding any holidays & bank/public holidays).
Delivery Method.
Depending on the delivery address and size/weight of your order you may be presented with a choice of one or more of the following delivery methods in the shopping basket.
IMPORTANT: The delivery times mentioned below are in addition to the despatch time, which can vary from product to product. If a product has a longer than normal despatch time it will be shown on the product page.
Royal Mail Tracked 24 - Most orders for the UK mainland are delivered the working day after despatch (Mon-Sat excluding bank holidays) but is not guaranteed. A signature may be required. If nobody is in and the item requires a signature or is too large to fit through your letterbox the postman may take it back to the delivery office and leave you a card with your redelivery or collection options.
Royal Mail Tracked 48 - This is an economy service and orders can take a few days after despatch to be delivered. A signature may be required. If nobody is in and the item requires a signature or is too large to fit through your letterbox the postman may take it back to the delivery office and leave you a card with your redelivery or collection options.
Royal Mail, International Tracked and Signed for - delivery time depends on the destination country. You will have to sign at the time of delivery and tracking will be available after despatch.
Orders will usually be delivered using the service you selected in the shopping basket. Although we reserve the right to change the delivery method you chose if we need to.
Our carriers will do everything they can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries to you, including (but not limited to) extreme weather or disruption to postal services, road network, airlines, etc.
Late Delivery.
Our Delivery service is not a guaranteed service, therefore we cannot accept any claims for late delivery.
Despatch Confirmation.
You will be sent an automated email when your order has been despatched so you know it's on its way.
Where your order is sent using Royal Mail you should check with your local Royal Mail delivery office if it has not been delivered within a few days of despatch. If the Royal Mail are unable to make delivery they will hold your order for approx 15 working days before returning it to us, for this reason we cannot consider your order lost and send out a replacement until 20 working days have passed since despatch.
Failed Delivery Attempt.
If no one is available to sign for the goods at the first delivery attempt you will be left a delivery card with details of how to arrange a redelivery. If you do not respond to the card your order will be returned to us. You will then be liable for the delivery cost and any return costs levied on us.
Should there be any dispute as to whether a delivery card has been left, the recipient will have to take this up with the carrier themselves. Unfortunately, we are unable to get involved in this sort of dispute as we are remote from the point of delivery.
If the carrier returns the goods to us as above and you want the order resending you will have to pay an additional charge to cover the redelivery and any return costs levied on us by the carrier. If you want us to treat the order as a return then we will refund you in accordance with our returns policy, less any return costs levied on us by the carrier. (Note: items that are not covered by our returns policy will not be refunded)
If the carrier is unable to deliver your order due to you providing us with an incomplete or inaccurate delivery address or the delivery is refused when delivery is attempted you will be liable for any additional costs incurred. If it is returned to us and you want us to treat it as a return then we will refund you in accordance with our returns policy, less any return costs levied on us by the carrier. (Note: items that are not covered by our returns policy will not be refunded)
Changes to Delivery Details.
If you make an arrangement with the carrier to leave your order without a signature (e.g. in the porch, in a shed, etc.) then you do so at your own risk. We will not accept any claim for non-delivery or damaged goods.
If you arrange with the carrier to deliver it to a different address or to collect it from them, you then become totally responsible for the delivery from that point forward, we will not accept any claim for non-delivery or damaged goods. You will also be responsible for any additional costs incurred as a result of your actions.
My order hasn't arrived.
Orders posted in UK will be considered lost or missing only after 20 working days after shipping. Shipping day is day 0. Working days include Saturdays. Any holidays or bank holidays aren't considered as working days. Therefore we won't be able to offer any refund or replacement before 20 working days will pass.
International orders will be considered lost or missing only after 40 working days after shipping. Shipping day is day 0. Working days include Saturdays. Any holidays or bank holidays aren't considered as working days. Therefore we won't be able to offer any refund or replacement before 40 working days will pass.