Shipping policy
Shipping Policy
We currently ship to two destinations:
Section A — United Kingdom
Domestic shipping within the UK.
Section B — United States
International shipping using Royal Mail services with duties handled during the shipping process.
Please review the section that applies to your delivery destination.
Section A — United Kingdom
1) Dispatch days and processing times
Dispatch days
We dispatch orders Mondays, Wednesdays, Thursdays and Fridays, excluding UK bank holidays.
Processing time
Most orders are dispatched within 1–3 working days.
During busy periods, or if we need to confirm stock availability, processing may take up to 5 working days.
Order cut-off time
Orders placed:
- after 2:00 pm on a working day, or
- on weekends or UK bank holidays
are treated as received on the next working day.
Working days for processing are Monday–Friday, excluding UK bank holidays.
Please note that processing days and dispatch days are not necessarily the same.
Any announced studio closures or holiday periods will temporarily override our normal dispatch schedule. Details will be displayed on our website where applicable.
2) Delivery costs
Shipping costs are calculated automatically at checkout and are based on the total value of your order.
To see the exact delivery cost before purchasing:
- add the items you wish to order to your basket
- proceed to the basket or checkout
- available delivery options and prices will be displayed automatically
You can adjust quantities or remove items from your basket at any time.
You are not committed to purchase until checkout has been completed and payment has been made.
Free UK delivery thresholds
Orders £50 and over
Orders with a total value of £50 or more qualify for:
FREE Royal Mail Tracked 48
This is our standard free delivery option for qualifying orders.
Orders £100 and over
Orders with a total value of £100 or more qualify for:
FREE Royal Mail Tracked 24
This provides a faster delivery option for higher-value orders.
Free delivery thresholds are calculated using the order subtotal after discounts and before delivery charges.
3) UK delivery methods
We primarily use Royal Mail Tracked 24 and Royal Mail Tracked 48.
Royal Mail Tracked 24
- Next working day delivery aim after dispatch
- Fully tracked
- Photo on delivery
- This is not a guaranteed next-day service
Royal Mail Tracked 48
- Usually delivered within 2–3 working days after dispatch
- Fully tracked
- Photo on delivery
- Delivery times are not guaranteed
Important: Delivery times are in addition to the processing and dispatch times shown above.
4) Tracking and dispatch confirmation
When your order is dispatched, you will receive an automated dispatch confirmation email containing your tracking information.
Tracking may not update immediately and will normally become active once Royal Mail scans the item into its network.
Please use the tracking link provided in your dispatch email to follow the progress of your delivery.
5) Delivery attempts and Royal Mail delivery options
Royal Mail may offer delivery options such as:
- delivery to a Safeplace
- delivery to a neighbour
- redelivery
- collection from a local delivery point
- other delivery changes available through Royal Mail tracking
If Royal Mail is unable to complete delivery, please follow the instructions shown in your tracking information or on any delivery notification left by Royal Mail.
If tracking shows your order as delivered but you cannot locate it, please contact us as soon as possible so that we can investigate.
6) Address responsibility
It is the customer’s responsibility to ensure that the delivery address is correct and complete at checkout.
Shipping labels are generated directly from the address supplied with your order.
If you notice an error after placing your order, please contact us as soon as possible.
We will always try to help, but we cannot guarantee that an address can be changed once the order has entered processing or the shipping label has been created.
If an order is returned to us because of:
- an incorrect or incomplete address
- delivery being refused
- failure to arrange redelivery or collection
additional postage may be required before the order can be sent again.
7) Delayed or missing UK orders
Royal Mail Tracked 24 and Tracked 48 delivery times are delivery aims and are not guaranteed.
Occasional delays can occur within the Royal Mail network.
If your order is delayed, please first:
- check the tracking information carefully
- check whether a delivery attempt has been made
- check any Safeplace or neighbour shown in the tracking
- follow any redelivery or collection instructions provided by Royal Mail
When an order may be considered lost
For Royal Mail Tracked 24 and Tracked 48, an eligible loss claim can normally be made once 10 working days have passed beyond the expected delivery date.
For this purpose, Royal Mail working days include Monday–Saturday, excluding UK public and bank holidays.
If your order has reached this point and has still not arrived, please contact us.
As the sender, we will deal with Royal Mail and investigate the missing shipment.
Where appropriate, a replacement or refund will be arranged once the circumstances of the missing delivery have been established.
8) Returned to sender / failed delivery
If an order is returned to us because:
- an incorrect or incomplete delivery address was provided
- delivery was refused
- redelivery or collection was not arranged
we will contact you once the order has been physically returned to us.
Resending the order
If you would like the order to be resent, you may be required to cover:
- the new delivery cost
- any carrier return charges incurred, where applicable
Treating the order as a return
If you do not wish to have the order resent, any refund will be handled in accordance with our Returns Policy and your applicable statutory rights.
We cannot resend or process a returned order until it has physically arrived back with us.
9) Alternative delivery services
We normally use the delivery service shown at checkout.
However, we reserve the right to use an alternative equivalent or upgraded delivery service where necessary due to:
- size
- weight
- operational requirements
You will not be charged extra where we choose to upgrade the delivery service.
Section B — United States
Shipping to the United States is handled separately from UK delivery due to international shipping and customs requirements.
Please read this section carefully before placing an order.
1) Order value limits
Orders shipped to the United States must fall within the following limits:
- Minimum order value: $50
- Maximum order value: $450
These limits are based on the product subtotal after discounts and before delivery charges.
Orders outside these limits cannot normally be shipped to the United States.
2) Dispatch days and processing times
Dispatch days
US orders are dispatched Mondays, Wednesdays, Thursdays and Fridays, excluding UK bank holidays.
Processing time
Most orders are dispatched within 1–3 working days.
During busy periods, processing may take up to 5 working days.
Order cut-off time
Orders placed:
- after 2:00 pm UK time, or
- on weekends or UK bank holidays
are treated as received on the next UK working day.
Working days for processing are Monday–Friday, excluding UK bank holidays.
Any announced studio closures or holiday periods will temporarily override our normal dispatch schedule.
3) Shipping cost
Shipping to the United States is charged at a flat rate, calculated automatically at checkout.
The exact shipping charge will be displayed before you complete payment.
The shipping charge helps cover:
- international postage
- customs processing
- duties handling through the shipping service
4) Delivery method
Orders to the United States are sent using Royal Mail International Tracked services with Postal Delivery Duties Paid (PDDP).
PDDP allows applicable import duties and customs charges to be handled as part of the shipping process rather than being collected from the customer upon delivery.
Customers should therefore not normally be asked to pay additional import duties upon delivery.
5) Estimated delivery time
Please allow approximately:
7–14 working days after dispatch
for delivery to the United States.
International delivery times are estimates only and are not guaranteed.
Customs processing, local postal handling and international transport may occasionally cause longer delays.
6) US delivery address and contact information
Due to the requirements of Royal Mail PDDP services, we are unable to ship to PO Boxes or equivalent mailbox services.
A physical street delivery address is required.
Please provide:
- recipient’s full name
- full street address
- city and state
- ZIP code
- email address
- valid contact telephone number
Contact information may be used by the carrier or customs authorities if they need to resolve a delivery or customs issue.
Customers are responsible for ensuring that all delivery information supplied at checkout is accurate and complete.
If you notice an error after placing your order, please contact us immediately.
We cannot guarantee that changes can be made once the order has entered processing.
7) Tracking and dispatch confirmation
When your order is dispatched, you will receive an automated dispatch confirmation email containing your tracking information.
Tracking will become available once the shipment has been scanned into the postal network.
8) Customs documentation and duties
All international orders require customs information.
We provide the required customs data for the products contained in each shipment, including where applicable:
- product description
- HS / tariff code
- country of origin
- quantity
- product value
US orders are sent using Royal Mail PDDP, so applicable duties are handled through the shipping process.
Although this system is designed to prevent additional duties being requested from the recipient upon delivery, customs authorities and international carriers remain responsible for the final processing of imported shipments.
9) International delivery delays
International deliveries can occasionally be delayed due to:
- customs processing
- international transport
- local postal network delays
- severe weather
- operational disruption
These circumstances are outside our direct control.
If your order is delayed, please continue to monitor the tracking information.
10) Missing or lost US orders
For Royal Mail International Tracked services to destinations outside Europe, Royal Mail normally requires 30 working days to have passed beyond the due delivery date before an eligible loss claim can be submitted.
If your order reaches this point and has still not arrived, please contact us.
As the sender, we will deal with Royal Mail and investigate the shipment.
Where appropriate, a replacement or refund will be arranged once the circumstances of the missing shipment have been established.
If tracking shows that your order has been delivered but you cannot locate it, please contact us as soon as possible so that the delivery can be investigated.
11) Returned international orders
If an international order is returned to us because:
- an incorrect or incomplete address was provided
- delivery was refused
- redelivery or collection was not arranged
- required delivery information was missing or incorrect
we will contact you once the shipment has physically arrived back with us.
Resending the order
If you would like the order sent again, you may be required to cover:
- the new international delivery cost
- any carrier return charges incurred, where applicable
Treating the order as a return
If you do not wish to have the order resent, any refund will be handled in accordance with our Returns Policy and your applicable statutory rights.
We cannot resend or process a returned shipment until it has physically arrived back with us.
Your statutory rights
Nothing in this Shipping Policy is intended to limit or exclude any rights you may have under applicable consumer law.
Please also see our Returns Policy and Terms & Conditions for further information.