Customer Help

Find answers to our most frequently asked questions below. If you can’t find what you need, simply get in touch by email.

How can we help?

FAQ

Can I use your papers to make items for sale?

Yes — you may use our papers in your finished handmade projects and sell those physical items.

Please note:

  • our designs may not be copied, scanned, traced, or reproduced
  • they may not be resold as paper, prints, or digital files
  • the artwork must remain part of a finished handmade item

All designs are protected by copyright and remain the property of the original artist.

Why Creative Miking? What does the word "miking" mean?

Mikingis an old British word meaningto idle away one’s time— slowly, without pressure, without a goal.
Creative Mikingwas born from the idea that creativity doesn’t have to be rushed, optimised, or constantly productive.
Sometimes the most meaningful creative moments happen when you slow down — hands on paper, no deadlines, no expectations.
That’s what Creative Miking stands for:
thoughtfully designed papers that support calm, unhurried creativity.
Idling, in a creative way.

Shipping & Delivery

Shipping & Delivery


Most orders are dispatched within 1–3 working days, although during busy periods or when we need to confirm stock availability this may take up to 5 working days.We dispatch on Monday, Wednesday, Thursday and Friday, excluding UK bank holidays. Our order cut-off time is 2pm.

Which delivery services do you use and how can I track my order?

UK orders are sent using Royal Mail Tracked 24 or Tracked 48. Orders over £100 are sent using Tracked 24.

Once your order has been dispatched, you will receive a shipping confirmation email. If your service includes tracking, the tracking link will be included and will become active once Royal Mail scans your parcel into its network.

Do you ship to the United States?

es. We currently ship directly to the United Kingdom and the United States.

US orders have a minimum order value of $50 and are sent using tracked Royal Mail international services.

We cannot currently deliver US orders to PO Boxes, so please provide a physical street address at checkout.

Will I need to pay customs fees on a US order?

Import duties are handled through Royal Mail’s Postal Delivery Duties Paid (PDDP) process, so you should not normally be asked to pay additional import duties when your parcel arrives.

In rare cases, US customs may request additional information before releasing a shipment.

How long does delivery to the United States take?

US delivery usually takes around 7–14 working days after dispatch.

International delivery times can vary depending on customs processing and local postal services, so some parcels may occasionally take longer.

All US orders are tracked.

Will my papers arrive flat?

We send papers flat wherever practical.

Larger A3 sheets may occasionally be folded once in the middle so they can be sent safely and at a reasonable shipping cost.

This does not affect their suitability for decoupage — the paper settles flat again once adhesive or varnish is applied.

Paper Types & Sizes

Which paper type should I choose?

We offer three main paper options:

30gsm Mulberry Paper WITH Fibres
Our traditional mulberry paper with visible fibres. Soft, natural-looking and ideal if you like the characteristic texture of classic mulberry paper.

30gsm Fibreless Mulberry Paper
Smooth mulberry paper without visible fibres. A good all-round choice if you prefer a cleaner, more seamless finish while still having the strength of a 30gsm paper.

18gsm Fibreless Extra Thin Paper
Our thinnest and most transparent option. It blends very easily into the surface but is more delicate to handle, making it best for customers who prefer working with very thin decoupage paper.

Paper options available may vary depending on the size selected and will be shown on the product page.

What sizes are available?

Our designs are available in a range of formats including A4, A3, smaller print sizes, coaster sizes and other specialist formats, depending on the design.

Some designs also offer an A5 – Smaller Prints option, with two smaller images printed on one sheet.

Please check the size options shown on each individual product page, as not every design is available in every format.

Special Offers

What special offers are available?

Mix & Match 10+2 Free
Add any 12 qualifying items to your basket and the 2 lowest-priced items are free. The offer repeats automatically:

  • 12 items → 2 free
  • 24 items → 4 free
  • 36 items → 6 free

You can mix qualifying A3 and A4 printed decoupage papers and greeting cards.

Plain papers, gift cards and SECONDS/imperfect items are excluded. The discount is applied automatically at checkout.

Free UK Delivery
Spend £50 or more and receive free Royal Mail Tracked 48 delivery within the UK.

Special offers may change or be withdrawn at any time.

Do you offer any other discounts?

Occasional discount codes and special promotions may be announced on our Creative Miking Facebook page, so following us there is the best way to hear about them.

Designs

Can you resize one of your designs?

Sometimes. If you need an existing Creative Miking design in a different size, please contact us before placing your order with:

  • the paper code/design number
  • the size you need

We will confirm whether the resize is possible, as some designs cannot be resized successfully due to their proportions or print quality.

Orders placed without prior confirmation cannot be amended.

Do you print customers’ photos or images?

No. We do not offer a custom photo or image printing service and cannot print photographs, images from Google, or other customer-supplied artwork.

All of our printed papers are produced from designs available in the Creative Miking collection.

If you need one of our existing designs in a different size, please contact us before ordering and we will let you know if it can be resized.

Get in touch

Have questions about your order, or a general enquiry?