Shipping policy
Shipping Policy
We currently ship to two destinations:
Section A — United Kingdom
Domestic shipping within the UK.
Section B — United States
International shipping using Royal Mail services with duties handled during the shipping process.
Please review the section that applies to your delivery destination.
Section A — United Kingdom
1) Dispatch days and processing times
Dispatch days
We dispatch orders Mondays, Wednesdays, Thursdays and Fridays, excluding UK bank holidays.
Processing time (how long it takes us to send your order)
Most orders are dispatched within 1–3 working days.
During busy periods or if we need to confirm stock availability, dispatch may take up to 5 working days.
Order cut-off time
Orders placed:
• after 3:00 pm on a working day, or
• on weekends / bank holidays
are treated as received on the next working day.
Working days for processing = Monday–Friday (excluding bank holidays).
2) Delivery costs (how shipping is calculated)
Shipping costs are calculated automatically at checkout and are based on the total value of your order.
To see the exact delivery cost before purchasing:
• Add the items you wish to order to your basket
• Proceed to the basket or checkout
• Available delivery options and prices will be displayed automatically
You can adjust quantities or remove items from your basket at any time.
You are not committed to purchase until checkout is completed and payment is made.
Free UK delivery thresholds
Orders £50 and over
Orders with a total value of £50 or more qualify for free UK delivery via Royal Mail Tracked 48.
This is our standard free delivery option for mid-value orders.
Orders £100 and over
Orders with a total value of £100 or more qualify for free UK delivery via Royal Mail Special Delivery.
For security reasons, higher-value orders are not sent using standard Tracked services, which have a compensation limit of £75.
Royal Mail Special Delivery provides a higher level of compensation and security, ensuring that higher-value orders are fully protected in transit.
A signature is required upon delivery for this service.
If no one is available to sign for the parcel, Royal Mail will leave a card with instructions for redelivery or collection from the local delivery office.
This allows us to ship valuable orders safely and responsibly.
3) Delivery methods (UK)
Depending on the size and value of your order, we currently ship using one or more of the following services.
Royal Mail Tracked 24
• Aims to deliver the next working day after dispatch (Mon–Sat, excluding bank holidays)
• This is not a guaranteed next-day service
Royal Mail Tracked 48
• An economy service which usually delivers within 2–3 working days after dispatch, but may take longer
• This is not a guaranteed service
Royal Mail Special Delivery (orders £100 and over)
• Orders with a total value of £100 or more are sent exclusively via Royal Mail Special Delivery
• This service provides enhanced compensation and security
• A signature is required upon delivery
• If no one is available to sign, Royal Mail will leave a card with instructions for redelivery or collection
Important: Delivery times are in addition to the processing/dispatch times shown above.
4) Tracking and dispatch confirmation
When your order is dispatched, you will receive an automated dispatch email.
If the service includes tracking, tracking details will be available once Royal Mail has scanned the parcel into their network.
5) Delivery attempts, signatures, and “card left” situations
Some parcels may require a signature upon delivery or may be too large to fit through a letterbox.
If delivery cannot be completed:
• Royal Mail may leave a delivery card, and
• the parcel may be returned to the local Royal Mail delivery office
In this situation, it is the customer’s responsibility to:
• arrange redelivery, or
• collect the parcel from the delivery office,
using the instructions provided by Royal Mail.
If your tracking shows that action is required, please:
• check the tracking updates carefully, and
• contact or visit your local Royal Mail delivery office if needed.
6) Address responsibility (very important)
It is the customer’s responsibility to ensure that the delivery address is correct and complete at checkout.
Shipping labels are printed directly from the address provided on the order, and we are unable to make changes once an order has been processed.
If a parcel is returned to us due to an incorrect or incomplete address, the customer may be responsible for:
• the original postage cost
• any return-to-sender charges applied by the carrier
• redelivery costs if resending is requested
Please double-check your address details carefully before completing your order.
7) Safe-place requests and delivery changes
If you instruct the carrier to:
• leave the parcel in a “safe place” (porch, shed, neighbour, etc.)
• redirect delivery, or
• arrange collection from a depot or alternative location
you do so at your own risk.
From that point onwards, we are unable to accept responsibility for any loss, theft, or damage to the parcel.
8) Late deliveries (service delays)
Royal Mail delivery times are estimates only and are not guaranteed.
We are unable to accept claims for late delivery caused by circumstances outside our control, including but not limited to:
• extreme weather conditions
• disruption to postal services
• transport or network issues
• other unforeseen operational delays
9) My order hasn’t arrived (when we can help)
We understand that delivery delays can be stressful.
Below is how we handle missing parcels fairly and consistently.
UK orders — when an item is considered “lost”
A UK order will be considered lost only after 20 working days from the dispatch date.
For the purpose of lost-parcel timeframes:
• Day 0 is the day your order is dispatched
• Working days include Saturdays
• Bank holidays are not counted as working days
We are unable to offer a replacement or refund before this timeframe has passed.
What we ask you to do first (this helps resolve delays faster)
Before contacting us, please:
• check your tracking updates carefully
• check for a Royal Mail delivery card or delivery attempt
• check with household members or neighbours (if applicable)
• check with your local Royal Mail delivery office if tracking indicates holding or collection
In many cases, parcels are awaiting collection or redelivery following an attempted delivery.
10) Returned to sender / failed delivery actions
If a parcel is returned to us due to:
• no redelivery or collection being arranged after a failed delivery attempt
• an incorrect or incomplete delivery address
• delivery being refused
then one of the following options will apply.
Resending the order
If you would like the order to be resent, you will be required to cover:
• the redelivery cost, and
• any carrier return charges applied to us (if applicable)
Treating the order as a return
If you would like the order to be treated as a return, we will issue a refund in accordance with our Returns Policy, minus:
• the original postage cost, and
• any carrier return charges applied to us (if applicable)
Please note that items not covered by our Returns Policy are non-refundable.
11) Our right to change delivery method (rare, but possible)
We normally use the delivery service selected at checkout.
However, we reserve the right to use an alternative equivalent delivery service if required to ensure safe and reliable delivery — for example due to size, weight, or operational constraints.
Any alternative service used will be of equal or higher value to the one originally selected.
Section B — United States
Shipping to the United States is handled separately from UK delivery due to international shipping requirements.
Please read this section carefully before placing an order.
1) Order value limits
To ensure safe and reliable international delivery, orders shipped to the United States must fall within the following limits:
• Minimum order value: $50
• Maximum order value: $450
Orders outside this range may not be eligible for international shipping.
2) Dispatch days and processing times
Orders are dispatched Mondays, Wednesdays, Thursdays and Fridays, excluding UK bank holidays.
Most orders are dispatched within 1–3 working days.
During busy periods, dispatch may take up to 5 working days.
Orders placed:
• after 3:00 pm UK time, or
• on weekends / UK bank holidays
are treated as received on the next working day.
Working days for processing = Monday–Friday (excluding UK bank holidays).
3) Shipping cost
Shipping to the United States is charged at a flat rate, which is calculated automatically at checkout.
This cost helps cover:
• international postage
• customs processing
• import duties handling through the shipping provider
4) Delivery method
Orders to the United States are sent using Royal Mail international tracked services with Postal Delivery Duties Paid (PDDP).
Using this service means import duties are handled during the shipping process and customers should not normally be charged additional customs fees upon delivery.
Estimated delivery time:
7–14 working days after dispatch.
International parcels may occasionally take longer than estimated delivery times due to customs processing and local postal handling.
5) Address requirements (important)
Due to the requirements of international PDDP services, we can only ship to physical street addresses.
We are unable to ship to PO Boxes or equivalent mailbox services.
Orders containing PO Box delivery addresses may need to be cancelled or amended before dispatch.
For international shipments the following details are required:
• recipient full name
• full street address
• ZIP code
• email address
• mobile phone number (required for international shipping services)
6) Tracking and dispatch confirmation
When your order is dispatched, you will receive an automated dispatch confirmation email.
Tracking information becomes available once Royal Mail scans the parcel into their network.
7) Customs documentation
All international orders require customs documentation.
For shipments to the United States we declare:
• product description
• HS tariff code
• country of origin
• quantity and value of goods
Orders are typically declared as:
“Printed Mulberry Paper Sheets for Crafts.”
8) Customs duties and taxes
Due to changes in U.S. import regulations, goods entering the United States may be subject to customs duties regardless of order value.
Using Royal Mail’s PDDP service, duties are handled as part of the shipping process.
Customers should therefore not normally be asked to pay additional charges upon delivery.
9) International delivery delays
International delivery times are estimates only and are not guaranteed.
Delays may occur due to:
• customs inspections
• international postal network delays
• weather disruptions
• transport or operational issues
These factors are outside our control.
10) Missing or lost parcels
International parcels may take longer to arrive due to customs processing and international postal handling.
For shipments to the United States, a parcel will only be considered lost after 40 days from the dispatch date.
For the purpose of lost-parcel timeframes:
• Day 0 is the day your order is dispatched
• Working days include Saturdays
• Bank holidays are not counted as working days
If tracking confirms that a parcel has been delivered to the address provided, we may not be able to issue an immediate replacement or refund. In such cases we will work with the carrier to investigate the delivery before a resolution can be offered.
We are unable to offer a replacement or refund before this timeframe has passed.
11) Returned to sender / failed delivery actions
If a parcel is returned to us due to:
• no redelivery or collection being arranged after a failed delivery attempt
• an incorrect or incomplete delivery address
• delivery being refused
then one of the following options will apply.
Resending the order
If you would like the order to be resent, you will be required to cover:
• the redelivery cost
• any carrier return charges applied to us (if applicable)
Treating the order as a return
If you would like the order to be treated as a return, we will issue a refund in accordance with our Returns Policy, minus:
• the original postage cost
• any carrier return charges applied to us (if applicable)
Please note that shipping costs are non-refundable.
Refunds apply only to the value of the returned products.