Refund policy
Returns & Refunds Policy
Please read before requesting a return.
This Returns & Refunds Policy explains when and how returns, cancellations, and refunds are handled.
1) Returns (14-day return window)
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
Once your return request is accepted, you have a further 14 days to send the item(s) back to us.
To be eligible for a return, items must be:
• unused and in original condition
• in the original packaging, where applicable
• accompanied by a receipt or proof of purchase
For international orders, the 14-day return window begins on the date the parcel is marked as delivered according to the carrier’s tracking information.
2) How to request a return
To request a return, please contact us via the Contact form.
If your return is approved, items must be sent to:
Creative Miking (Returns)
26 Foxglove Court
Spalding
PE11 3DE
United Kingdom
Items sent back without first requesting a return will not be accepted.
3) Returning your items
If your return is approved:
• items must be sent back within 14 days
• return postage costs are the buyer’s responsibility
Once we receive and inspect the returned item(s), refunds are processed within 30 business days of receipt.
Please note that banks and payment providers may take additional time to complete the refund.
4) Order cancellations
If you wish to cancel your order, please contact us as soon as possible.
• If your order has not yet been processed or dispatched, you will receive a full refund.
• If your order has already been processed or dispatched, cancellation is no longer possible.
In this situation, a refund may only be issued after the order has been returned to us, in accordance with this Returns Policy.
5) Damaged, faulty, or incorrect items
Please inspect your order upon delivery.
If your item is faulty, damaged, or incorrect, please contact us as soon as possible so we can assess the issue and resolve it.
Please include clear photos of the item and packaging, as this helps us investigate and resolve issues quickly.
6) Personalised items
Personalised items cannot be returned or refunded unless:
• the item is faulty, or
• the personalisation differs from your original order
Any issues with personalised items must be reported within 48 hours of delivery.
Where applicable, personalised items will be replaced on a like-for-like basis, matching the original order details exactly (including spelling and formatting).
7) Non-returnable items / exceptions
The following items cannot be returned:
• personalised or custom items (unless faulty)
• Seconds Packs (sold at a reduced price due to known faults or imperfections)
• sale items
• gift cards
Please contact us before purchasing if you are unsure whether your item qualifies for return.
8) Seconds Packs
Seconds Packs are sold at a reduced price due to known faults or imperfections.
These items are non-refundable and not covered by standard return or cancellation rights.
By purchasing Seconds Packs, you acknowledge the described faults and accept the item as non-returnable.
9) Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
• return the original item (if eligible), and
• place a new order separately once the return is approved.
10) Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
If approved:
• refunds are issued to the original payment method
• refunds are processed within 30 business days
If more than 30 business days have passed since your return was approved, please contact us via the Contact form.
11) Important notes
• Customers are responsible for arranging and paying for return postage
• Items must be returned securely packaged
• We cannot refund items that are damaged during return transit due to insufficient packaging or protection
12) International returns (including United States)
Returns from outside the United Kingdom are accepted under the same conditions as domestic returns.
Please note the following additional conditions for international returns:
• return shipping costs are the buyer’s responsibility
• original shipping costs are non-refundable
• any carrier handling charges or customs-related fees incurred when the item is returned to the UK may be deducted from the refund where applicable
We strongly recommend using a tracked return service, as we cannot issue refunds for items that are lost during return transit.
When returning items from outside the UK, customers are responsible for completing the required customs declaration correctly.
Returned items should normally be declared as “Returned Goods” with an appropriate value in order to help avoid customs delays or additional charges.
We are not responsible for delays, customs issues, or additional costs caused by incorrect or incomplete customs documentation on return shipments.
13) Refused deliveries or returned parcels
If a parcel is refused by the recipient or returned to us due to failure to accept delivery, the order may be treated as a return.
In such cases, any return postage, carrier handling charges, or customs-related fees incurred may be deducted from the refund where applicable.